In relation to the Mainland tour group incident at Hac Sa Beach on December 4, the Macau Government Tourist Office says it deployed members of staff to check on the situation, and at the same time contacted the Macau Tourist Guide Association as well as the relevant travel agency associations.

A group of angry Chinese tourists in Macau attacked their tour guides after being forced to spend money at certain locations when their schedule was changed. MGTO says appropriate coordination was carried out, and adequate arrangements were made for the affected tourists.

Following up on the incident, MGTO contacted the related travel agency and tour guides to further investigate details. MGTO says it enjoys close relations with the China National Tourism Administration, and reports to the entity on Macau’s tourism industry development through regular meetings. Detailed results of this investigation will be reported to CNTA shortly afterwards. In addition, the Tourism Development Committee also met with the Macau Tourist Guide Association and related tour guides yesterday, to convey its concern to the incident and to further understand the situation.

As the administrative licensing entity of Macau, MGTO says it will thoroughly investigate the incident within its jurisdiction, to determine whether any local travel agency or tour guide has infringed upon related legislation, particularly where it refers to pre-determined contract, tour itinerary, tour guide, transportation commitments, and whether the travel agency has provided all necessary assistance to the tourists in accordance to regulatory requirements. In addition, MGTO will follow up on whether the local travel agency and the Mainland tour operator have complied with related operational terms and conditions.

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