Business travelers who frequently shuttle between cities often select the executive floor when staying at a hotel. To a certain degree the standard of the executive floor reflects the hotel's overall strength and position.
As the main income of many hotel groups is from corporate business travelers it is natural that they focus on the business travel market. These hotels offer a series of services on the executive floors, allowing high level executives to benefit from the services which match their status when traveling on business. The hotel revenues resulting from business activities are obvious, therefore, major hotels see this as an important competitive advantage.
As a high end place in the hotel, executive floors add an extra flair to the features of its facilities and services. Executive guests can enjoy separate check-in and check-out, a complimentary breakfast, cocktails, snacks, as well as coffees and teas throughout the day, butler services, and free use of some entertainment facilities. Some hotel groups also have special designed executive rooms for female executives or international traveling business women to cater for these business travelers' requirements for exclusive services.
In addition to the experience of staying on the executive floors, executive guests also place a premium on an extra level of service catering for business requirements. Firstly, there is a demand for hotels to be equipped with fast and convenient communication tools, and then there is an increasing requirement for high-tech products. The executive rooms must provide high speed Internet access and offer intelligent services incorporating telephones, TVs and information input/output equipment. And the hotels should provide various kinds of advanced meeting facilities to meet the executive guests' different requirements for meetings.
With increasing business activities, hotels with executive floors keep strengthening their comprehensive services by launching more new brands. Based on the new brands and services, how to maintain the loyalty of old customers and to attract new guests is the driving force for the sustainable development of hotels.
The Shangri-La Hotel, Guangzhou calls its executive floors the Horizon Club. The rooms feature views of either the Pearl River or the city. The rooms have floor to ceiling windows as well as a large work area. The rooms also feature a CD / DVD entertainment system, in-house movie channels, flat screen television, executive-size writing desks, wired or wire-less broadband Internet access, two outside phone lines.The marble-floored bathrooms contain plush bathrobes, slippers, premium Shangri-La toiletries, a soaking tub, and a separate, glass-enclosed shower with an adjustable shower-head.
Rooms range in size from 44 square meters upwards and are decorated with rich wooden paneling, guests are personally escorted to the Club Lounge by a guest relations officer during check-in. Guests enjoy private check-in and check-out at the Horizon Club Lounge; full use of the Horizon Club lounge facilities from 06:00 to 24:00; complimentary buffet breakfast, all day coffee and tea and evening cocktails at the Club Lounge; free pressing of one suit and shoe shining upon arrival; a selection of fresh fruit ;and an international newspaper delivered to the room each morning.
Lounge facilities include business services such as printing, photocopying and faxing. There is wired and wireless Internet access. Private meeting rooms are available for use (first two hours are complimentary). Guests enjoy the service of the Club Concierge to assist with travel and hotel reservations and offer advice on shopping and entertainment.
Describing the Horizon floor the management says, "Shangri-La Hotel Guangzhou has the most expansive executive lounge in Guangzhou and within the Shangri-La group. Shangri-La Hotel, Guangzhou is also the only hotel in the city with two swimming pools — a tropical outdoor resort pool with bar and poolside service as well as a sporty 30-metre lap pool inside the health club. Horizon Club guests can also enjoy the expansive hotel grounds, featuring a private putting green, walking paths and a 2,000-square-metre lawn area for open-air events and functions."
Harbour Plaza Chongqing names its executive floors the Harbour Club Floor and they offer a private check in lounge, conference room, and a reading room.
Perquisites include express check in and check out at Harbour Club Lounge, free continental breakfast at Harbour Club Lounge or American buffet breakfast at Portico's Coffee Shop, free coffee and tea service for whole day, happy hour from 17:30 to 20:00, free one hour use of conference room for meeting per room per night (subject to the availability), free pressing or dry cleaning for one suit per visit, free local calls, free broadband Internet access service in room, late check out until 16:00 hours at no extra charge (subject to the availability).
Lounge facilities include a pantry, fax, and telephone service.
The hotel management says of its executive floors, "Harbour Plaza Chongqing is a place with more professional care. Express check in and check out can save a lot time for our guests, meanwhile late check out is human-based."
Sheraton Xiamen Hotel in Fujian offers complimentary broadband Internet access in all Executive Club rooms, suites, and in the Executive Club Lounge, free use of meeting room in the Executive Club Lounge for one hour per day stay (subject to availability and advance booking required), tea/coffee making facilities in every room, complimentary daily local newspaper, complimentary use of swimming pool, gym, and sauna (except spa facilities), non smoking rooms available, Starwood Preferred Guest points to all members, exclusive access to the Executive Club Lounge on the 26th floor, complimentary shoeshine service, and complimentary pressing of two pieces of laundry daily.
Guests' perquisites include a welcome drink, express check-in / check-out.
Complimentary light refreshments are served daily between 11:00 and 17:00 in the Executive Club Lounge, post-noon hot and cold hors d'oeuvres with selected beverages daily between 12:00 noon to 14:00, buffet breakfast in the Executive Club Lounge, evening Cocktail in the Executive Club Lounge 17:00-20:00.
Describing the executive floors the hotel management says, "Guests are more than just enjoying comfortable accommodation in Executive Club floors, they are attracted further by personalized services, various choices of entertainment, and of course stylish design."
Crowne Plaza Paragon Xiamen names its executive floors Crowne Plaza Club Floor. The rooms are on higher floors and offering more benefits. There is an exclusive Club Lounge with a beautiful garden view.
Perquisites include: Daily complimentary pressing for up to three items, daily complimentary shoe shine service, daily complimentary newspaper, complimentary breakfast from 06:00 to 10:00 in the Club Lounge, express check in and check out, welcome fruit bowl, complimentary broad band Internet access in room and at Club Lounge, complimentary free flow of coffee, tea, and soft drinks at Club Lounge, complimentary cocktail at Club Lounge from 17:30 to 19:30 daily, complimentary use of Club Lounge meeting room two hours per day subject to availability and advance reservation, complimentary use of fitness centre facilities and swimming pool, late check-out until 15:00 (subject to availability).
Lounge facilities include meeting room, LCD projector, high speed wireless internet, computers, magazines, buffet counter, sofas and tables.
According to the hotel management, "You can experience welcomed and express services on Club floors. It tailors the needs of business travelers by providing exclusive facilities, pleasant environment and personalized services. The wooden stairs connecting 15 floor and Club Lounge make a warm feature and are more convenient for guests."
The Wyndham Club in theWyndham Xiamen features rooms with: high speed Internet access, separate rain shower and bath, feather-down bedding, coffee maker, Chinese kong-fu tea set, glass design bathroom, 32" flat screen LCD TV with iPod and laptop connectivity, in-room safe with a power point which can store and recharge a laptop, broadband Internet access, Yukata in all Wyndham Club floors, and Wyndham Standard bathroom amenities.
Lounge facilities include a cocktail lounge, breakfast restaurant, a meeting room, and a library – all with sea views. In addition there is a copying room, Internet area and wireless Internet area.
The hotel management says, "Wyndham Club provides different sized Club sea view rooms, business suites, 79 square meter Shiraki suites and 106 square Deluxe Shiraki suites which are modern Japanese style suites. Besides Japanese style suites Wyndham Club also provides 100 square meter Minister suites, 130 square meter Wyndham suites, and a 400 square meter Presidential suite.
"Furthermore, Wyndham Club has the only split-level lounge in Xiamen's hotels – located on 26th -27th floor. It overlooks the popular Gulangyu Island with extraordinary sea views. Wyndham Club serves continental breakfast, exquisite afternoon tea and snacks and cocktails in the evening. Modern sofa surrounds offers you a comfortable cozy feeling. The 45 square meter air-seascape library furnishes classical and most popular books and magazines. The Internet area is designed for business guests' needs and there is a 45 square meter meeting room with great sea-view and island-view which can accommodate up to 12 persons, offering a posh environment for your small meeting."
The Seaview Resort Club in the Seaview Resort Xiamen has 92 rooms and suites. The Resort Club offers guests a gym center, outdoor / indoor swimming pools, indoor tennis court, a theater, a tea-house, an audio-visual room, plus banquet and meeting halls.
Executive floor guests are offered airport transfers, a personal butler / valet, and express check-in and check-out. Lounge facilities include a bar and broadband TV.
The hotel management says, "The hotel has many rooms with different styles, the garden landscape here is charming. It just like your own manor made up of five villas. The hotel boasts top-grade leisure and entertainment facilities such as a luxurious theater, the thermostatic indoor tennis stadium. It's very suitable for living, discussions meeting, entertainment & sport and entertaining your guests."
Hilton Chongqing has 114 Executive Rooms and 11 Executive Suites featuring: Air conditioning with individual controls, electronic door locks, bedside Hilton digital alarm clocks with MP3 port, mini bar, tea/coffee maker, satellite TV with 31 channels, hands free speaker phone with data port, voice mail, complimentary Internet access, luxuriously fitted bathroom with separate shower stall, two line telephone, separate working area, and access to the executive lounge.
Perquisites for executive floor guests include hotel limousine, which can be arranged for a fee, dedicated check in area, personalized welcome letter, welcome fruit, dedicated check out area and express check out on request.
Lounge facilities include executive floor reception with dedicated check in and check out, help with future reservations at Hilton Chongqing or Hilton Worldwide, reading room, satellite TV with 31 international channels, smoking and non-smoking areas, complimentary Internet access, selection of newspapers and magazines, complimentary breakfast from 06:30, tea and coffee available throughout the day, afternoon tea available from 15:00 to 17:00, and evening cocktails 18:00 to 20:00.
The hotel management says, "The Hilton Chongqing Executive Floor Experience is like being in a hotel within a hotel. Our dedicated Executive Floor team will with their famous Chongqing Hospitality and friendliness will make the most discerning guest feel welcome and at home in this home away from home."
Pavilion Club Floors at The Pavilion, Shenzhen feature high-speed Internet access and environmental protection commodities and facilities for guests, as well as "The Pavilion Cozy Bed" for which guests can choose from a range of pillows.
Perquisites for Pavillion Club guests include: transfers, free single-line bus to Luohu RailwayStation, butler service, express check-in/check out service, airport check-in, complimentary buffet breakfast, afternoon tea, evening cocktails and snacks, and free local phone calls.
Club Lounge facilities include: a meeting Room (free use for the first two hours), buffet, and free Internet access for one hour.
The hotel management says, "Our 60 well-appointed rooms and suites with a blend of elegance and fashion can offer you a comfortable experience. All the staff are prepared to offer you the best service any time. Our butler service brings you 24-hour premium services and you are sure to feel at home away from home."
Xianglu GRAND Hotel, Xiamen has 161 rooms, including 41 suites on its executive floors and features a lounge bar, meeting rooms, majong rooms, a billiards room, computers, free Internet access, international magazines, and an individual breakfast area.
Guests' perquisites include: free shuttle bus and city transport on fixed schedule; express check in and check out; free Internet; late check out to 14:00 according to the hotel occupancy; one hour free use of majong room, billiards room or meeting room; free happy hour from 17:00 to 19:00, free soft drinks, coffee, juice, and dim sum, and two hours free use of DVD player.
The management says, "There are five meeting rooms on the Executive Floor, the smallest will hold 10 people, the largest one will hold 24 people. Overhead Projector, screen, whiteboard and whiteboard marker, paper, pen, mineral water will be served. It meets many business guests' requests. A wireless network is available in all areas of the Executive Floor.
Kempinski Hotel Shenzhen has 82 rooms on the executive floor featuring super-king comfort beds, rain forest showers, LCD TV, and in-bathroom LCD TV and audio.
Perquisites for executive floor guests include: concierge service, local and international newspapers, personal Kempinski butler service, express check in and check out service, complimentary local and domestic phone calls, champagne or preferred beverage on arrival in executive lounge, exclusive use of executive lounge with the complimentary food and beverage amenities, two hours complimentary use of the executive floor meeting room per stay (subject to room availability), late check out till 16:00 (subject to room availability), complimentary incoming and domestic outgoing faxes, personalized fax number for suite rooms, flower and fruit refreshment every day, complimentary use of wellness center on the fifth floor and two hours free use of tennis court per stay (subject to availability), complimentary breakfast, upgraded in-room superior guest amenities, especially spa amenities in suites, beverage wake-up call, free laundry or pressing for three items per day.
Lounge facilities include: breakfast (in room breakfast upon request), light snacks throughout the day, a selection of complimentary beverages and cocktails, plus a selection of reading materials and table games.
The hotel management says, "Our 24 hour private concierge is what Kempinski Hotels known for. The Ladies Executive Wings indulges the elegant female guests in a beloved experience."
Club Sofitel at the Sofitel Forebase Chongqing offers guests a personalized express check-in/check out, late check-out until 16:00, daily continental breakfast at the Club Sofitel lounge、daily complimentary coffee, selection of teas and soft drinks at the Club Sofitel lounge, daily complimentary French rituals for evening cocktail, daily complimentary use of the conference room for one hour, daily complimentary laundry, free use of broadband Internet access in room and in the Club Sofitel, international newspapers and magazines in Club Sofitel and use of the hotel cruise boat.
Lounge facilities include a conference room with capacity of 12 persons, free Wi-Fi, library, lounge with capacity of 50 persons, telephone boxes, desktop computers, and business services.
The hotel management says, "Club Sofitel in Sofitel Forebase Chongqing knows how to forge a privileged bond between our devoted professional service and our guests, who expect and appreciate French elegance, quality and excellence. Experience the local culture and French vitality and style: 'Art de Vivre', and 'Art of Living'. Creating a sense of outstanding intimacy at every moment, enhancing beauty with French elegance. Surprising our guests with initiatives and unexpected thoughtfulness, which light up their stay with magical moments."
Royal Executive Club at the Royal-Suites& Towers Shenzhen has 29 rooms on the executive floors featuring: executive floor digital"e"Room, wireless Internet, aromatherapy, fax machine, Emperor Chamberlain King Koil mattresses.
Executive club guests receive a buffet breakfast and and an afternoon tea buffet, two bottles of soft drink from mini-bar daily, complimentary broadband Internet access for one hour per day, complimentary soft drink in the Royal Executive Lounge on the 34th floor an item of laundry free each day, late check out till 14:00 hours, 24 hour butler service, free use of swimming pool and health club.
The management says, "With a magnificent view, the Royal Executive Floors are situated on the 31st to 34th floors of 999 Royal Suites & Towers. We provided the special Emperor Chamberlain Service. We also provided hi-tech features and services and a mini-library in the Executive Royal Lounge where businessman can enjoy their leisure time and get up-to-date information."
At the Crowne Plaza Hotel & Suites Landmark Shenzhen the executive rooms are all equipped with a full range of amenities, including a 42-inch plasma television, high-speed Internet access and intelligent air conditioning. Club floor guests enjoy a number of luxurious and personalized services that begin with express check-in at the exclusive Club Lounge. The room size is 64 Square Meters. Perquisites include: personal butler service, express check-in and check out, late check out till 16:00, free laundry, or pressing up to four items per day, coffee, tea, fruit and light snacks.
Lounge facilities include a 42-inch plasma television, high-speed Internet access, four-in-one fax and copy machine, computer, and a meeting room.
The management says, "We have the only hotel butler service in Southern China which is unique to our Executive Floor, our butlers are dedicated and trained to provide a new level of service not to be found anywhere else in Shenzhen."
Marco Polo Shenzhen names its executive floors the Continental Club
Perquisites include: personalized check in and check out, daily replenishment of fruit basket and newspaper, complimentary access to the Club Lounge, complimentary pressing of two items per day, 30% discount on laundry services, complimentary unlimited use of broadband Internet in the room and in the lounge, complimentary use of boardroom for up to four hours per day (subject to availability) complimentary in room coffee and tea making facilities, two bottles of mineral water per day, free use of gymnasium and outdoor swimming pool, and free shoe shine service.
Lounge facilities include: breakfast, afternoon tea, evening cocktail with alcoholic drinks, canapés and snacks, and all day tea and coffee.
The hotel management says, "This is Marco Polo Shenzhen's signature product which provides the finest facility and service for business traveler or leisure."
The Crowne Plaza Club at the Crowne Plaza Shenzhen feature express check-in and check-out services at a separate reception desk, dedicated work stations and an Internet bar. A variety of newspapers and magazines are available in the reading area. Three multifunction meeting rooms and a secretarial service are available on request. There is wireless Internet access in all Crowne Plaza floor rooms together with all-in-one fax /copy/ printing units. Separate spiral stairs connect the 15th and 17th floors for use of Crowne Plaza Club guests.
Perquisites include express check-in/check-out service at 16th floor, complimentary breakfast, free coffee and tea all day, free "Happy hour" for enjoying hotel a selection of dishes and wine from the hotel restaurant.
The management says, "We supply quick check in and check out, breakfast environment, wireless Internet, guests can work conveniently."
Perquisites on the executive floors of the Grand Mercure Oriental Ginza Shenzhen include express check-in and check-out at the Executive Lounge, free buffet breakfast in the Executive Lounge, complimentary canapés and soft drinks in the Executive Lounge (from 16:00 to 19:00), six complimentary soft drinks daily from the room's mini-bar, complimentary laundry for one shirt a day two hours complimentary use of the Executive Floor meeting room (advanced reservation is required), 10% discount in Tepanyaki and Sky Lounge, and late check-out till 16:00 (subject to room availability).
Facilities in the executive Lounge include a wine and cigar room, and the sky lounge.
The hotel management says, "Our hotel supplies express check-incheck-out at Executive Lounge and the service for the distinguished guest."
The Westin Executive Club at The Westin Guangzhou has 159 rooms including a presidential suite, three royal suites, 54 executive suites, 28 renewal rooms, and 73 deluxe rooms.
Features of the executive rooms include Westin's signature Heavenly Bed and Invigorating heavenly bath, complimentary wireless high speed Internet access, flat screen television and IP Phones with cordless handset. High-speed wireless Internet in public areas. Oversized working desk and Herman Miller business chair, 32 inch LCD TV in rooms and 42inch in suites, BOSE wave radio, in-room safe with internal power plug to accommodate a laptop computer, complimentary coffee/tea making facilities in the room, complimentary daily local newspaper, and complimentary access swimming pools and WestinWorkout
Perquisites for executive floor guests include: personalized check-in and check-out, concierge and flight confirmation service at the Westin Executive Club, complimentary deluxe buffet breakfast at the Westin Executive Club Lounge, complimentary tea, coffee and soft drinks during opening hours, cocktails from 17:30 to19:30, complimentary wireless Internet access both in the lounge and guest rooms, two hours complimentary use of the Westin Executive Club meeting room per room per stay, (subject to availability), local and international newspapers and magazines in the lounge, complimentary pressing of one suit upon arrival, free local calls from guest rooms and late check-out to 16:00 (subject to room availability).
Lounge facilities include an Internet and secretarial service area, a meeting room accommodating 10 people, a dinning leisure area where guests can enjoy a complimentary breakfast and happy hour, and a media area where guests can enjoy news and fashion information.
The hotel management says, "The Westin Guangzhou's commitment to guests ensures theycan enjoy the 'renewal', 'instinctive', 'personal' experience when they stay at The Westin Guangzhou for either business or leisure travel.
"The Westin Guangzhou is the first Westin brand hotel in the south of China and it is the first international brand in the Guangzhou CBD. With the best location, guests staying on the Westin executive floors could wonderful views of the booming Tian He District, CITIC Plaza, which is home to the majority of the Fortune 500 companies in Guangzhou, and the Guangzhou East Train Station Plaza as well. The authentic Italian restaurant Prego, is just above on the 40th floor; the Westin executive lounge is designed to allow guests to "Be at your best" with its service core values 'personal, instinctive, renewal'."
The Horizon Club at Kowloon Shangri-La, Hong Kong has 138 rooms featuring: LCD televisions in the bathrooms, DVD players with full surround sound system, fully adjustable Herman Miller ergonomic chairs, an executive size desk, Corby trouser presser, four-in-one office machine, wireless broadband Internet access, personal voice mail, and a DECT wireless telephone which allows guest to receive telephone calls throughout the hotel.
Guests of the Horizon Club can enjoy a private check-in and check-out, complimentary pressing service, broadband Internet access, buffet breakfast, beverages throughout the day on the house as well as complimentary evening cocktails, which include free pouring of house wines, canapés and hors d'oeuvres between 18:00 and 20:00 daily, 18:00 late check-out, two hours free use of the Horizon Club Lounge's conference room, and many other inclusive benefits.
The reception in the Horizon Club Lounge is manned around the clock by a team of professional staff. Plasma televisions and wireless LAN service are provided. Two meeting rooms furnished with ergonomic chairs where Club guests can enjoy a complimentary two-hour use are available and full service workstations complete with Internet connection and four-in-one printers are located in a separate area. An open bar provides an extensive selection of wine and champagne by the glass as well as a range of expertly prepared cocktails and premium liquor.
The hotel management says, "The Horizon Club is reserved for the convenience and comfort of executive travelers who have already reached the top. As a 'hotel within a hotel', it offers an elevated level of service with thoughtful little extras in addition to a spacious room including Horizon Club pursers, discreetly on hand to offer guests personal assistance in taking care of every little detail."
The 96 rooms on the Horizon Floors of the Shangri-La Hotel, Shenzhen feature private baths, air-conditioner, CATV, a comfortable bed, free Internet access, and mini bar.
Perquisites for Horizon Floor guests include: express check-in at Horizon Club Lounge; free pressing of one suit upon arrival; complimentary buffet breakfast, coffee, tea and soft drinks throughout the day in the Horizon Lounge; fax and photocopy services; free use of meeting room for up to two hours a day; and complimentary DVD rental service.
Lounge facilities include a mini library, free Internet access and meeting room; and fax and photocopy services.
The hotel management says, "What impresses our guests most is the high quality service, it always makes them feel at home."
Features of the Upper Floor at the Royal Park Hotel, Hong Kong include: check-in / check-out service at Upper Lounge, daily buffet breakfast at Upper Lounge or 2+2 Café, self-service coffeeand tea station with assorted cookies, fruit and soft drinks in Upper Lounge (from 10:00 to18:00), evening cocktail with hors d'oeuvres served in Upper Lounge (from18:00 to 20:00), free mini-bar with daily replenishment, in-room broadband Internet access, free broadband Internet access in Upper Lounge, free local calls and waived service charge for calling card access, free use of Upper Floor meeting room for two hours per stay (subject to availability), in-room DVD player, complimentary shuttle bus service from the hotel to the airport, shuttle bus service to and from hotel and Tsimshatsui (subject to hotel schedule and availability, reservation is required), free use of health club facilities including gymnasium, swimming pool and steam room; pressing of one suit per stay, 20% discount on laundry and dry cleaning services, and late check-out until 16:00 (subject to availability).
The hotel management says, "The experience that we are aiming at providing guests at our Upper Floor is a one-stop solution that caters to the unique needs of business travelers with quality accommodation and outstanding amenities and dining facilities.
"Our commitment of working as 'One Team' and 'One Family' towards delivering superb guest experience through providing seamless accommodation and quality dining experience is what sets us apart as a hotel that satisfies the most discerning traveler."
The Executive Floor at the Grand Skylight Garden Hotel, Shenzhen has 36 rooms and 41 suites equipped with a large screen LCD TV, free broadband Internet access, and TV than can be used as a computer.
Perquisites include: complimentary breakfast, afternoon tea and evening cocktails, and express check-in and check-out service.
The Executive Lounge has wireless Internet access.
The hotel management says, "Surrounded by a green central garden with an area of 1,600,000 square meters, the hotel is a night oasis in the hustling and bustling metropolis. Just come join us and integrate your business life into nature with the delightful scenery and wide view here."
The Howard Johnson Resort Sanya Bay executive floors have 38 guest rooms in total including six executive suites and two villas.
Room facilities include a 32 inch TV set with international satellite and local channels; classic Chinese furnishings; a spacious balcony with beautiful view; in-room safe deposit box; individually controlled air-conditioning; IDD / DDD telephone with voice-mail; high speed internet access; marble bathroom with make-up mirror; scale; hairdryer; equatorial rain forest style shower head; comfortable terry bath towels and terry bathrobes ; and quality brand bath amenities on Automatic mah-jongg tables are available in the Leisure Seaview Room & Suites; an LCD computer is available in Premier Seaview Suite, Executive Seaview Suite, and Presidential Villa; there are 220V/50HZ electrical outlets and 110V/100HZ electrical shaving outlets in the bathroom; a fully stocked mini refreshment bar; an alarm clock; and a bath pillow.