The China National Tourism Administration has announced on its official website that the Regulations on Tourist Complaints Handling will be put in force from July 1, 2010.<\/p>\n
According to the document, the statute of limitation for tourist complaints will be extended to 90 days, 30 days longer than the trial Interim Regulations on Tourist Complaints.<\/p>\n
On receiving complaints from tourists, the related tourism quality supervision departments should handle these within five working days, while respondents should make a written reply in ten days after receiving notices. The complaints handling body should issue a \"tourist complaint mediation letter\" if the complainant and respondent have reached a mediated agreement in 60 days; if not, complainants could apply for arbitration or file a lawsuit.<\/p>\n
The document also has provisions about the use of a travel agency quality bond in case tourists are stranded. If there is loss of tourists' prepaid expense or if tourists are stranded due to a travel agency's behavior, the agency should pay the costs of transport, accommodation or a return trip in a timely manner. If tourists can not reach a mediated settlement with an agency, the complaint handling body can make the decision to transfer the agency's quality bond to compensate the tourists, or it can make a suggestion to the tourism administrative department on the transfer of the quality bond.<\/p>\n","protected":false},"excerpt":{"rendered":"
The China National Tourism Administration has announced on its official website that the Regulations on Tourist Complaints Handling will be put in force from July 1, 2010.<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12723],"tags":[14856,14722,14857,13956,12782],"class_list":["post-30874","post","type-post","status-publish","format-standard","hentry","category-english","tag-arbitration","tag-complaint","tag-mediation","tag-regulation","tag-tourism"],"_links":{"self":[{"href":"https:\/\/www.chinahospitalitynews.com\/cn\/wp-json\/wp\/v2\/posts\/30874","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.chinahospitalitynews.com\/cn\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.chinahospitalitynews.com\/cn\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.chinahospitalitynews.com\/cn\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.chinahospitalitynews.com\/cn\/wp-json\/wp\/v2\/comments?post=30874"}],"version-history":[{"count":0,"href":"https:\/\/www.chinahospitalitynews.com\/cn\/wp-json\/wp\/v2\/posts\/30874\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.chinahospitalitynews.com\/cn\/wp-json\/wp\/v2\/media?parent=30874"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.chinahospitalitynews.com\/cn\/wp-json\/wp\/v2\/categories?post=30874"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.chinahospitalitynews.com\/cn\/wp-json\/wp\/v2\/tags?post=30874"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}