{"id":34627,"date":"2005-07-21T23:04:32","date_gmt":"2005-07-21T15:04:32","guid":{"rendered":"http:\/\/www.chinahospitalitynews.com\/2005\/07\/21\/china-southern-expands-customer-call-center-service\/"},"modified":"2005-07-21T23:04:32","modified_gmt":"2005-07-21T15:04:32","slug":"china-southern-expands-customer-call-center-service","status":"publish","type":"post","link":"https:\/\/www.chinahospitalitynews.com\/cn\/2005\/07\/21\/34627\/","title":{"rendered":"China Southern Expands Customer Call Center Service"},"content":{"rendered":"<p><img decoding=\"async\" height=\"60\" src=\"http:\/\/www.chinahospitalitynews.com\/images\/chinasouthern_logo_120x60.gif\" width=\"120\" align=\"right\">China Southern Airlines has expanded its Customer Service Call Center reservation operations to Shenyang, Liaoning Province.<\/p>\n<p><!--more--><\/p>\n<p>Effective immediately, customers in the Shenyang, Liaoning Province will be able to experience the same high level of customer service and FFP support that almost all of China now enjoy, said Mr. Li Kun, COO, China Southern Airlines.<\/p>\n<p>China Southern Airlines' Customer Service Call Center offers passengers nationwide access to China's largest airline through one dedicated number &#8211; 950-333 &#8211; and is already available to millions of customers in major metropolitan markets including Guangzhou, Beijing and Shanghai, with bilingual (Chinese and English) operators standing by.<\/p>\n<p>China Southern's Customer Service  and  Call Center was put into pilot operation in Guangzhou on September 2, 2002, and into formal use on April 9, 2003 with the national hot line number opened the same day.<\/p>\n<p>In June 2003, the 950-333 call service line was opened in Beijing and Shanghai and the following October in Haikou and Shenzhen.<\/p>\n<p>In 2004, nine cities were added to the service, including seven domestic cities: Changsha, Dalian, Guiyang, Urumqi, Shantou, Wuhan and Zhuhai; one regional: Hong Kong (00852-292-95033) and one International: Seoul (00822-1588-9503).<\/p>\n<p>On March 18 of this year, Shenyang came on line and on May 16, Zhengzhou was added.<\/p>\n<p>Currently, 16 cities have access to the 950-333 Customer Call Center &#8230; 14 domestic cities (Beijing, Changsha, Dalian, Guangzhou, Guiyang, Haikou, Shanghai, Shantou, Shenyang, Shenzhen, Urumqi, Wuhan, Zhengzhou and Zhuhai); one regional (Hong Kong) and one International (Seoul). <\/p>\n","protected":false},"excerpt":{"rendered":"<p>China Southern Airlines has expanded its Customer Service Call Center reservation operations to Shenyang, Liaoning Province.<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12723],"tags":[],"class_list":["post-34627","post","type-post","status-publish","format-standard","hentry","category-english"],"_links":{"self":[{"href":"https:\/\/www.chinahospitalitynews.com\/cn\/wp-json\/wp\/v2\/posts\/34627","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.chinahospitalitynews.com\/cn\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.chinahospitalitynews.com\/cn\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.chinahospitalitynews.com\/cn\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.chinahospitalitynews.com\/cn\/wp-json\/wp\/v2\/comments?post=34627"}],"version-history":[{"count":0,"href":"https:\/\/www.chinahospitalitynews.com\/cn\/wp-json\/wp\/v2\/posts\/34627\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.chinahospitalitynews.com\/cn\/wp-json\/wp\/v2\/media?parent=34627"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.chinahospitalitynews.com\/cn\/wp-json\/wp\/v2\/categories?post=34627"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.chinahospitalitynews.com\/cn\/wp-json\/wp\/v2\/tags?post=34627"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}