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As this holiday season brings travelers from all over the world to our doors, here is a special poem written, with immense apologies to Edgar Allen Poe, for those hoteliers who make it their mission to ensure that quality and professionalism are tops on their agenda:<\/p>\n
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The Haven<\/strong> While I nodded, nearly napping, suddenly there came a tapping, Ah, distinctly I recall, why I joined this craft one Fall: Eagerly I wished each morrow, daily challenged to avert the sorrow Hoteliers are a hearty lot, resplendent, when at their best, Landscape of pleasure, full senses, safe and secure To serve is our craft, our calling, our code, So, excel in your mastery, Hospitality at the fore
As of late, most midnights dreary, while I ponder weak and weary,
Battered by the Bean Counters at Corporate high above,
RevPAR's up, costs down, Unions mum \u0096 still stress \u0096
The Chairman's barked his annual, You do more with less!<\/em><\/p>\n
As if someone gently rapping, rapping at the Hotel door.
'Tis a Guest, I muttered, oh, what another chore?<\/em><\/p>\n
To act as Host, give bed and board to multitudes from coast to coast.
To guarantee the rooms are clean, the bath a glow, the Front Desk smiling, – all ducks in tow.<\/em><\/p>\n
Of one whisper or one complaint, attention, not ignore,
Never here, forevermore.<\/em><\/p>\n
Driven simply to provide the top in service to their Guest.
Times they change, and we must to, service prime, excuse taboo.
We frame the time our patrons seek, deliver naught, the sins bespeak,
And, all of us share the shame with quiver, when one of us does not deliver.<\/em><\/p>\n
We seek to fulfill, no Guest should demur.
So unfetter your door, with welcomed answer they seek,
No matter, they bellow, hey, Mac, got a leak.<\/em><\/p>\n
And we offer this excellence in our stylish abode.
We satisfy travelers, exceed status quo, service and product must bask in the glow.<\/em><\/p>\n
your Haven's a showcase, now, forevermore!<\/em> <\/p>\n
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